Wednesday, October 10, 2018

TOPIC 8

1. Discuss the implication of issues and trends in the tourism and the hospitality industry.

ISSUES

1) Technology
  • wi-fi services
  • cctv
  • illegal logging
  • haze
  • immigrant
2) Safety
3) Transportation
  • poor service - eg; bus, aircond is not maintained, seat adjustment damaged 
  • speed and punctually
TRENDS

1) QR Code

Positive implication;
  • can keep your printed marketing costs low
  • QR codes can be used for anything and everything
Negative implication;
  • mobile users have to download a QR reader app before they can even begin to use them
  • scanning can be a long process
  • risk faced by the consumers. Consumers face the risk of getting virus through malicious sites or download on their smartphone
2) E-Ticketing

 Positive implication;
  • easier to make changes to their travel itinerary using an e-ticket
  • the tickets also are booked and processed in a more timely way, saving labor hours and cutting down on traveler frustration
  • easily track down passengers to inform anything
Negative implication;
  • a computer crash could cause a passenger's reservation and other information to supply vanish.
3) Online Apps

 Positive implication;
  • automation - with all the information bening available instantly, people can look for whatever they want without talking to anyone about the same
  • example; halal apps
Negative implication;
  • privacy breach and data theft-personal information and data being stolen and harvasted by companies with lowly ethics
  • the internet is time-consuming
4) Online Transactions

 Positive implication;
  • lower fees and higher rates on average
  • easliy pay your bills, can transfer funds between accounts
  • it is available all the time
 Negative implication;
  • Databases store all user data and account information, if these serves are hacked, it could lead to financial and personal problems
  • these online transaction systems impose processing costs on the buyers and sellers as well
5) Key Card

Positive implication;
  • the ability to improve security by locking out past hotel keycards, whereas previous keys could have been cut or altered
  • efficient - guests can check out with their key cards  and the hotel's system will automatically record customer information
  Negative implication;
  • swipe card door entry system can sometimes be a little bit unreliable  
2. Discuss the concept of travel and tourism from Islamic perspective.
  • In Islamic history, traveling by Prophet Muhammad to spread the Islamic teaching has encouraged Muslim tourist to travel to learn more about thought and civilazation
  • the concept of Islamic tourism also can be considered as Ibadah and Da'wah where tourist travel from one place is being seen as a blessing from God by avoid any wrongdoings during the travel. Any other words if can also be translated as religious tourism, spiritual tourism and cultural tourism as well as the claims that characteristic of Islamic Tourism itself are flexible, simple and balanced
  • Furthermore, an Islamic tourism can concept also brewed with economic concept, cultural concept and religion conservative concept. Factors that need to be emphasized in promoting Muslim destinations include prayer time, halal food destinations and travel tips on Muslim conduct.


TOPIC 9

The issue related to sustainable development in tourism and hospitality 
  
       That are a number of sustainable and environmental issues that plague the hospitality industry
   
        Energy Use 
          -This impacts all organizations in the hospitality industry
          -This includes the electricity of restaurants hotels and resorts, as well as the gas used by
           tourism,ski resorts and more
   
        Food waste
          -Often times foods are not reusable and are then thrown away.
          - This creates problems for the environment, both in the action of throwing out the food and
            the demand it places on the environment produce more.
          
        Water Usage
           -This is a big one. Many resorts and hotels have a lot of water waste from long guest showers
            and huge pools.
           -In restaurants , they use water for dishes and often the machines are not efficient at saving                  water

        Pollution
           -This is an issue anytime there are high outputs of oil, natural gas , gas online or coal
           -Wheter these are used for energy or they used for transportation, the amount of pollution
            caused by organizations in hospitality can be a big problem.
   
        Garbage/Waste
           -This becomes important because items that are not recyclable will eventually clog up the                    environment and create trash
            - Anything from cups to the way a company prints agendas and maps, can either increase or                 decrease the trash produced which can litter the environment.


           
All of these issues can become important in all facets of the hospitality industry.A sustainable development in business is developing operating procedures that meet the organizations needs without compromising the environment or the local culture of the future,.Sustainable development brings together the environmental, social and economic needs of a community.

TOPIC 7

Issues and trends in Tourism and hospitality Industry.
Issues:
- not all technological advances will be used to enhance business efficiency
- A glimpse of what may be in store for hotel guest in the future can be seen at the Fairmont Vancouver Airport hotel where it is no longer necessary for guests to check in at the hotel's front desk
- the future of air travel is likely to be larger, more direct and faster.

Trends:
- online travel purchasing is rising dramatically
- online restaurant reservation sites provide a place for independent restaurants to advertise and book reservation.
- customer relationship management (CRM) is becoming a popular technology topic for large and small hospitality companies alike.

TOPIC 6

Identify tourism products and packages suitable for tourism travellers.

Tourism product is can be defined as the sum of physical & psychological satisfacition it provides to tourist during their travelling route to destination.

Types of tourism product;
  1. Attraction - the destination’s (tourism product) environment, independently and/or integrated form, succour as the principal motivation for tourists
  2. Accessibility - Access is a subject of transport infrastructure and transport technology. Whilst transport infrastructure includes airports, harbours, motor ways and rail networks
  3. Accommodation -  accommodation (all types), restaurants, cafes and bars, transport at the destination (car rentals and taxis) and other ancillary services such as retailing, visitor information etc.
  4. Images -  Images are, in fact, significant in the sense that they affect the buyer’s behaviour. Tourism product images are not given to be based on personal experience but on the information gathered from the tourist organizations and the tourists who have experienced it earlier.
  5. Price - Price is a function of the attractions and facilities provided, with a range of prices according to the needs of target visitor segments. Price is the sums total of the costs on product elements such as travel, accommodation and involvement in a range of selected services at the destination.



Packages suitable for muslim travellers;
 Many packages are suitbable for muslim's travellers either in country or out country. For example, travellers also can search in web under travel agency. But, make sure travellers choose the correct agencies. For more, travellers can check we "Halal Trip" because they provide all packages especially for muslim travellers. And the price also affordable.










TOPIC 5

Topic 5

 1) The islamic principles of excellent hospitality services and fulfilling the needs of guest
      -Treat/Hospitality
        -Give a good service
        -Always be polite
      -Attire 
        -Wear proper attire when treating guest
        -Always cover your aurah when dealing with guest
      -Manner
        -Always give a good smile
        -Respect the culture of the guest.
      -Services 
        -Prepare halal food and beverage
        -Prepared an accommodation based on Islam.

2) An appropriate Islamic hospitality attitude and values in dealing with collegues, guest and customers.
   -TRUST
   -RESPONSIBILITY
   -SINCERE
   -DEDICATION
   -DISCIPLINE
   -TEAMWORK
   -RESPECT

Thursday, September 27, 2018

TOPIC 4

a) 1. respect for the natural and societal environment
    2. respect of the noble human values and ethics which preserves for the human being his dignity and pride
    3. respect for the families of various religions and various people who want to preserve their values and             the education of their children.

b)  1. spreading islam
     2. seeing the effects of omission of the Islamic Golden Age.
     3. conduct of worship and enhance the spiritual
     4. develop economic country
     5. leisure and rehlah
     6. technology transfer
     7. recognizing the customs and civilizations of other nations

TOPIC 3

Topic 3 - The significance of muslim traveller in International and domestic room.

  -Muslim travellers travel for the same reasons as any other tourist - to explore the different destinations and experience their unique culture.
  - Understanding the unique needs of muslim travellers can benefit destination, accommodation providers, travel agents, restaurants, airlines, government associations and any travel- related entity.
   
         One of the most signifinance elements of islamic tourism is Halal food, access to which is a concern of Muslim traveller.
* The accommodation sector is a provider of food and other services essential to the tourist experience .Greater attention is now being given to the nation of halal hotels, characteristed by prayer facilities, halal food, a ban an alcohol and gender segregation for certain amenities.
* The term ''syariah - compliant'' is sometimes applied and is accurate for properties in conservative  Muslim Countries such as Saudi Arabia, which are already bound by syariah law, whereas Dubai in the United Arab Emirates is less restrictive.
* Muslim travelling for purpose of bussiness must also be taken into account. Hoteliers therefore should be familiar with muslim needs and adress concerns about food and prayers as far as possible.

TOPIC 2

a) the tourism economy represents 5% of world GDP, while it contributes to about 8% of total employment. international tourism ranks fouth in global exports, with an industry value of US$1 trillion a year, accounting for 30% of the world's exports of commercial services. with growing developing country participant, tourism has become a major contributer to their growth. in over 150 countries, tourism is one of five top export earners, and in 60 it is the number one export. tourist arrivals have shown continuous yearly growth over the last six decades.

b) tourist choices are increasingly influenced sustainability considerations. choice experiments conducted in Uganda conclude that biodiversity attributes increase the willingness to visit tourism attraction, independently for other factors. traditional mass tourism, like sun-and-sand resorts, has reached a steady growth stage. in contrast,ecotourism, nature, heritage, culture and soft adventure tourism, as well as sub-sectors such as rural and community tourism are taking the lead in tourism markets and predicted to grow most rapidly over the next two decades. United States of America travellers would "pay more" touse travel companies that strive to protect and preserve the environment.

c) tourism's ability to create jobs, stimulate economic growth, provide foreign exchange, improve infrastructure and promote environmental. interest inlocal development and comunity-based tourism by governments has often been motivated by broad economic, social and environmental goals.

QUIZ 2 & TOPIC 1🙅

Hi guys, im back after mid-sem holiday. So, today we had class like usually. Early in the class, miss already bebel because of one student😑 Thennn, we have a quiz 2 on chapter 2. It so easy like nut but I'm so blur to answer the quiz😂 haihhh

After quiz, miss give us topic presentations to present on her next class and also everyone got their topic to update in their each blog account. Have 9 topics and each person got 3 topics to update in their blog. So, my group and I (pah and balqis) also my partner in blog, we got topic 6. The topic is about "Identify tourism products and packages suitable for tourism traveller". And me got topic 1, 6 and 8.

Topic 1 is about, Demonstrate understanding towards tourism in green economy;
1. Explain the concept of tourism in a green economy.
2. Discuss chaleenges for tourism in a green economy
a) Energy and greenhouse gas (GHG) emissions
b) Water consumption
c) Waste management
d) Loss of biodiversity
e) Effective management of cultural heritage

So, I'll explain the topic about what.


1) Tourism  is  a  significant  contributor  of  greenhouse  gas  (GHG)  emissions  at  the  global  scale.  The growth  of  energy  consumption  in  travel,  transport,  accommodation  and  tourism  related  activities and the dependency on fossil fuels, increase vulnerability and uncertainty for future business growth and  translate  into  important  implications  for  GHG  emissions  and  climate  change.  Currently,  tourism  contributes an estimated 5% of CO2 emissions but, according to some scientists, the overall contribution of tourism to global warming – considering the radiative forcing of all greenhouse gases – is in the order of  5.2–12.5%  (the  range  in  this  estimate  is  primarily  attributed  to  uncertainties  regarding  the  role  of  aviation induced cirrus clouds in trapping heat)

2) UNEP  (2003)  estimates  that  in  the  United  States  of  America,  tourism  and  recreation  consumes  946 million  m3 of  water  per  year,  of  which  60%  is  linked  to  accommodation  (mostly  spent  on  guest consumption, landscape and property management and laundry activities), and another 13% to food service.  Total  yearly  water  consumption  by  tourism  in  Europe  is  estimated  at  843  million  m3. Each  tourist consumes 300 l of freshwater per day on average, whereas luxury tourists can consume up to 880 l. By comparison, average per capita residential consumption in Europe is estimated at 241 l per day. Global  direct  water  consumption  in  international  tourism  (accommodations  only)  is  estimated  to  be  1.3 km3 per year (Gössling 2005). Available data suggest that direct water use in tourism varies between  100 to 2,000 l per guest night, with a tendency for larger, resort-style hotels to use significantly more water  than  smaller,  pension-like  establishments  or  campsites.  The  main  water-consuming  factors  are golf courses, irrigated gardens, swimming pools, spas, wellness facilities and guest rooms.

a) Waste  management  is  another  increasing  and  well  recognized  challenge  in  the  industry.  Every  international tourist in Europe generates at least 1 kg of solid waste per day, and up to 2 kg/person/day  for the United States (UNEP 2003).  By comparison, CalRecovery and UNEP (2005) report total country waste  generation,  including  industrial  and  other  sources,  for  Austria  (1.18  kg/person/day),  Mexico  (0.68 kg/person/day),  India (0.4 kg/person/day) and United States (2.3 kg/person/day).  Based on various  sources, UNEP (2003) estimates that in 2001 the world’s 692.5 million international tourists are likely to have generated no less than 4.8 million t of solid waste, 58% of this total in Europe alone; in Germany, domestic tourism accounts for around 7.5 times the volume of inbound international tourism, while in Brazil the ratio is estimated at 10; if a conservative ratio of 6 is assumed globally, the global figure for solid waste generated by domestic and international tourism should be close to 35 million t per year.

b) There are many examples where large-scale tourism has had detrimental effects on biodiversity, including coral reefs, coastal wetlands, rainforests, arid and semi-arid ecosystems, mountainous areas (UNWTO 2010d). Coral ecosystems have suffered strong negative impacts from the use of coral for construction materials  for  hotels,  over-fishing  of  reefs  to  feed  tourists,  sewage  dumping  and  sedimentation  from  improperly managed runoff from buildings, parking lots, and golf courses. They may also be damaged  at  heavily  used  scuba  diving  sites.  Coastal  wetlands,  particularly  mangroves,  have  routinely  been  damaged or destroyed to build beach resorts. In arid and semi-arid ecosystems, golf courses and other  water-intensive activities have lowered water tables affecting local fauna and flora. Biodiversity  will  be  greatly  affected  by  the  way  in  which  tourism  grows  and  develops,  especially in developing countries (UNEP 2010). Failure to incorporate biodiversity concerns in destination planning  and investment will have detrimental effects on the natural environment, increase conflict with local communities,  and  lead  to  reduced  value  creation  potential  for  both  the  destination  and  investors.  UNWTO and the Convention on Biological Diversity (CBD) have developed the CBD Guidelines on Biodiversity  and  Tourism  Development  and  other  tools  to  advance  sustainable  tourism  development  with sustainable use of biodiversity.


c) Interest in unique cultures by tourists can result in negative impacts and severe disruptions for communities.  There  are  examples  of  communities  overrun  by  large  numbers  of  visitors,  commercialization  of  traditions, and threats to cultural survival from unplanned and unmanaged tourism. Tourism destinations  are  occasionally  built  by  outsiders  (usually  with  government  approval)  in  areas  that  indigenous  or traditional  communities  consider  to  be  theirs,  and  where  the  development  was  neither  desired  nor locally validated. These situations lead to conflicts that make cooperation and mutual benefits nearly impossible to achieve, and instil animosities that negatively affect the local communities and the tourism destination. Frequently, the cultural issues overlap and are aggravated by environmental issues such as access to water, coastal resources, and wildlife. Over the last two decades, with the growth in ecotourism  and alternative travel, tourism impacts on vulnerable cultures has begun to be taken seriously by the tourism industry, governments, non-governmental organizations, and the cultural groups involved.


Management of cultural heritage also includes built heritage which provides sense of place and cultural reference  points.  Most  built  heritage  attractions  were  not  originally  intended  for  tourist  use  must  be managed to protect them from over-use, misuse and wear and tear from visitor footfall. More broadly, heritage buildings can be at risk from climate change. Aside from physical threats (e.g. flood damage, subsidence) climate change will impact on social and cultural aspects, with communities changing the way they live, work, worship and socialize in buildings, sites and landscapes, possibly migrating and abandoning their built heritage (UNESCO 2007). 

The following are seen as ways to address some of these issues:
  • Locat initiave and involvement
  • Building capacity 
  • Public and private sector investment
  • Partnership
  • Develop climate change mitigation and adaption plans 
 THATS ALL FROM. TQ BYEEE



Thursday, September 20, 2018

MID-SEM🙌🎉

Assalamualaikum and hi, so this week we dont have any class because its HOLIDAY MID-SEM. OKBYE😘🙌

Thursday, September 6, 2018

QUIZ CHAPTER 1

Hello, its me dba😛 Today, we just do a quiz chapter 1 in the classroom. We given 15 minutes to answer all the questions. For me the quiz is so easy HAHA. Then, who finish first can go back. And class today in very short period, only less than an hour. OKBYE

Thursday, August 30, 2018

IATA✈

Hi guys! Diba here 😀 Today, we get task to present. Its about Tourism Organization. My group and I get topic IATA to present. IATA refers to International Air Transport Association. IATA represents some 230 airlines comprising 93% of scheduled international air traffic. The organization also represents, leads and serves the airline industry in general. They also have code of ethics within the aviation industry ( 3 letter code) such as TGG, KUL, JHB.

Then, we discuss together and on the spot do the slide for presentation.


Thursday, August 23, 2018

EID Al ADHA DAY

Assalamualaikum bloggerians! This week we dont have any class and I want share my Eid Al Adha Day and we come back hometown. Soooo, excited. In the morning, we wake up early to Solat Sunat Raya Haji. Then, we eat many foods same like Eid Al Fitr and sharing food also visit home by home.

back to my hometown.

Hello guys, so I will share about today. Today I at home!!! because we are celebrate Eid Adha Day. We don't have a class today, so I don't have any story what we do in a class, so that's all and bye!!!

holiday

hi guys it's me balqis here
so today we had no classes because miss ean na gives us cuti to celebrate our raya which is raya haji at home so i decided to go back at my home in selangor to celebrate together. I enjoyed my raya so much

Thursday, August 16, 2018

Carrier Opportunity

Hi guys! it's me balqis here :)
So today, i wanna share about what we'd do in our class last week. Miss Ean na asked us to think about what we gonna do after graduate then she gives us some time to do this work until we meet at cdec in afternoon.
  So i decided to be a tour guide in travel agency, is it because i like to travel around this country whether the world.Besides this job also could get more money/ sallary. Then, when we do this job we can get to know more about culture and meet other different people. Is it fun right? so yaa my dream is i reallllyy wanna go to korea badly.So if i can be a tour guide and guide the tourist to the korea i would be so happy and excited.

Then, in the afternoon we move to cdec so present our carrier opportunity infront of our class. ugh im so nervous plus scared because i am not confident to stands infront to present.
haha this is me present my carrier and took by my friend 

carrier oppurtunity

Assalamualaikum and hello guys, okay now i would like to share with you guys about what i learnt today. so today, Miss Ean Na give us a piece of A4 paper to draw what we want to be after graduate. After graduate i want to be tour guide, if I got that job and I'm okay with that job, I will contineud untill end, if not I want to take degree in same course, tourism management. So i drew what I imagine after I graduate.
This what i drew, its quiet funny right

Like always we move to CDEC, TECC class, that time we present or explain to our classmate and Miss Ean Na. So i talk all what i want to be after I graduate.
 
So that's all from me, thankyouu!!

CARRIER OPPURTUNITY

HI gais! Adiba here. Today, I would like to share what I do in Fundamental Class. Miss Eun Na asked us to "think what we want be after graduate" BUT IN THE TOURISM INDUSTRY then sketch at a piece of paper. Hmm you think what I choose? Andddd I choose to be a Tour Guide in one fine day.

I choose Tour Guide because i have many  my own reason. First, because i can get many sallary and I can buy anything what I wanted. Next, I can work in a short period. So, i can manage my time to do other thing. Then, I can learn new things and explore new experiencee. I can met many foreigner and learn new language. I'M SO EXCITEDD.

In the afternoon, we moved to CDEC and share with the classmates the sketch.





Thursday, August 9, 2018

Class cancel

Hey guys!! So today i dont have a class because my Lecturer, Miss Ean Na outstation. So i dont have a story about my class today, i'm sorry. But I fulfill my day at Bukit Layang-layang with balqis, we enjoyed with played layang-layang. It's so much fun and so chill.

hi no class!

Hi guys balqis here! who else could it be?!
 So, i had nothing to share with u guys because our class had cancel, miss ean na outstation so yeah.But don't worry guys, i had my day with sharifah. We went to Bukit layang-layang.

CHILLAX DAY🤗🙆🏻‍♀️

Hey guys, today is a chillax day because we don't have any class YIHAA! Because our lecturer outstation. I woke up in the afternoon because it's rare to get up late haha. I just stay at room and doing my assesment to fulfill my free time.


by; dba🦄

Thursday, August 2, 2018

MICE PRESENTATION

Hi guys, balqis here! who else could it be!?
  So today i wanna share with you all about what we did last week.So,Miss Anna has split several groups to present the tittle given and my group and I got MICE as a topic.

Then, we moved to TECC at CDEC to present our topic.




Furthemore, this is the video we got in youtube if you want to know more about MICE.



After we have done with our present , we end the class by playing a game that we called quizziz!

Presentation day🙂💆‍♀️

Hello hello! Like always it's me Sharifah. So today we got a task!!!, in first period class, Miss Ean Na separate group, and i group with adiba, balqis, hakimah, saripah and i forgot another one group member name😅 (i'm so sorryyyy). So we got a topic about MICE. MICE is Meetings, incentives, conferences, and exhibitions, or Meetings, Incentives, Conferences, and Events (MICE) is a type of tourism in which large groups, usually planned well in advance, are brought together for a particular purpose. 
  
Like always, in late afternoon, we goes to TECC to present our topic.
This is our video that we present about MICE.

After finish the presentation, we continue with quizziz, its very fun to play, and ofcourse i'm not the winner. That's all, thankyouu byee❤

MY FIRST PRESENTATION😱😵


HIII GUYSS!!! Adiba here hehe😉 Today my group has given a task and its very fun! One group have 6 members and we given task about sector Tourism Industry and we got topic MICE. So, we discuss together and wrote at "kertas mahjung" because later need to present at CDED. We search about the meaning of CDEC, types OF CDEC and etc. About 45 minutes and we're done. Yeayy!😋

Then, we moved to CDEC and get ready to present group by group. Suddenly, our lecturer asking to find a video about topic that be given. Then, we find at youtube using a computer at CDEC and yes we find it! My group is a third and we're ready to present. The presentation was goes smoothly and our lecturer gives a good comment about the video we choosen.It's so awesome! Next, like usually we played Quizizz! This game has 2 rounds. First round I got top 3! ahaks i'm so proud of myself hahaha. But, second round I got top 10 hahaha. I was criticized by my friend because being too proud LOL😂 Ok then, byeee!

THIS IS THE RESULT💫💫


MY GROUP PRESENT❤️

DONE FOR PRESENTATION🙌

















THIS IS A EXAMPLE QUIZ. SEE? YOU GUESS I KNOW??😂😂

FIRST ROUND I GOT TOP 3😛 HEHE

SECOND ROUND, HAHA NOT BAD TOP 5💁

WITH CLASSMATES AND TEAMMATES💘 *happy face after answered the quiz

by;dba🦄

Monday, July 30, 2018

QUIZZIZ GAME

Hai guys, my name is Balqis Aqilah, So today i wanna share with you guys about what i had learned last week. So, the topic that i had learn was chapter 2 it is Sector of Tourism Industry. In this topic we learned about Different sectors of hospitality Industry such as LODGING, TRANSPORTATION, FOOD AND BEVERAGE, ACTIVITES AND ENTERTAINMENT. I also learned about FIT AND GIT which is FIT stands for free  independent Travelers/Tourists and GIT stands for Group Inclusive Tour.It is quiet interesting to know more about this topic.

  In the afternoon we move to CDEC.During that time,as usually we played the game.The game that we played is ScramGame.This game is just like the Kahoot game but a little bit different but it is quiet fun to play!
 So thats All for today :) anyway i would like to share with you guys the photos that i took while we busy playing the games.