Issues and trends in Tourism and hospitality Industry.
Issues:
- not all technological advances will be used to enhance business efficiency
- A glimpse of what may be in store for hotel guest in the future can be seen at the Fairmont Vancouver Airport hotel where it is no longer necessary for guests to check in at the hotel's front desk
- the future of air travel is likely to be larger, more direct and faster.
Trends:
- online travel purchasing is rising dramatically
- online restaurant reservation sites provide a place for independent restaurants to advertise and book reservation.
- customer relationship management (CRM) is becoming a popular technology topic for large and small hospitality companies alike.
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