TOPIC 8

1. Discuss the implication of issues and trends in the tourism and the hospitality industry.

ISSUES

1) Technology

• wi-fi services
• cctv
• illegal logging
• haze
• immigrant

2) Safety
3) Transportation

• poor service - eg; bus, aircond is not maintained, seat adjustment damaged 
• speed and punctually

TRENDS

1) QR Code

Positive implication;

• can keep your printed marketing costs low
• QR codes can be used for anything and everything

Negative implication;

• mobile users have to download a QR reader app before they can even begin to use them
• scanning can be a long process
• risk faced by the consumers. Consumers face the risk of getting virus through malicious sites or download on their smartphone

2) E-Ticketing

 Positive implication;

• easier to make changes to their travel itinerary using an e-ticket
• the tickets also are booked and processed in a more timely way, saving labor hours and cutting down on traveler frustration
• easily track down passengers to inform anything

Negative implication;

• a computer crash could cause a passenger's reservation and other information to supply vanish.

3) Online Apps

 Positive implication;

• automation - with all the information bening available instantly, people can look for whatever they want without talking to anyone about the same
• example; halal apps

Negative implication;

• privacy breach and data theft-personal information and data being stolen and harvasted by companies with lowly ethics
• the internet is time-consuming

4) Online Transactions

 Positive implication;

• lower fees and higher rates on average
• easliy pay your bills, can transfer funds between accounts
• it is available all the time

 Negative implication;

• Databases store all user data and account information, if these serves are hacked, it could lead to financial and personal problems
• these online transaction systems impose processing costs on the buyers and sellers as well

5) Key Card

Positive implication;

• the ability to improve security by locking out past hotel keycards, whereas previous keys could have been cut or altered
• efficient - guests can check out with their key cards  and the hotel's system will automatically record customer information

  Negative implication;

• swipe card door entry system can sometimes be a little bit unreliable  

2. Discuss the concept of travel and tourism from Islamic perspective.

• In Islamic history, traveling by Prophet Muhammad to spread the Islamic teaching has encouraged Muslim tourist to travel to learn more about thought and civilazation
• the concept of Islamic tourism also can be considered as Ibadah and Da'wah where tourist travel from one place is being seen as a blessing from God by avoid any wrongdoings during the travel. Any other words if can also be translated as religious tourism, spiritual tourism and cultural tourism as well as the claims that characteristic of Islamic Tourism itself are flexible, simple and balanced
• Furthermore, an Islamic tourism can concept also brewed with economic concept, cultural concept and religion conservative concept. Factors that need to be emphasized in promoting Muslim destinations include prayer time, halal food destinations and travel tips on Muslim conduct.